Your Complete Administrative Solution

With over 20 years of experience in the administration of both Group and Voluntary benefits, we are is a highly regarded Third Party Administrator with the ability to quickly integrate administrative and billing solutions with your organization. Combining a knowledgeable and dedicated team with proprietary and flexible systems, we provide multiple options for our clients, from full administration to individual business functions.

Flexible Solutions to Achieve Your Goals

Processing over 260,000 new applications and $140 million in premium over the last five years, our turnkey solutions are customized to meet your specific needs. From payroll deduction administration that matches employer’s schedules and direct billing for employees who ported coverage, to custom commission options and on-demand premium information and eligibility data, the range of services we offer will allow you to confidently expand this part of your business.

Speed to Market

With minimal upfront investment, our team enables you to quickly gain entry into the employee benefits marketplace. We ensure an efficient solution is designed to either establish your presence in the employee Group and Voluntary benefits marketplace or to increase your current market share. Once implemented, you will benefit from a knowledgeable and engaged customer service staff with access to service history for all accounts.

24 Hour Access

For employers, agents, or carriers, our secure website provides commission statements, standard reports, customer service forms and online bill pay.

Comprehensive Solutions. Powerful Partnerships.

We enable our clients to market a comprehensive offering, executing on their strategies while maintaining focus on their primary lines of coverage. Our platform and experienced specialists can handle the entire process from enrollment through claims adjudication or just the individual areas where our expertise can help you excel in the market.

Enrollment and Benefits Administration

Leading edge web and mobile tablet based technology platform that educates and informs employees on offerings, improving enrollment.

Policy and Certificate Issue and Delivery

We will become the experts in your business rules to provide accurate and compliant contracts. Various means of delivery are supported to meet your customers’ needs and ongoing support is provided for changes throughout the year.

Coverage Issue and Ongoing Maintenance

Our knowledge of the enrollment process ensures the accurate issuance of coverage. Personalized communication materials ensure employees understand their coverage.

Claims Eligibility

Electronic enrollment and eligibility data feeds facilitate a smooth claims process.

Billing and Premium Reconciliation

We do the work for you – collecting and reconciling payments, tracking and managing suspense and transferring payments to you on a daily, weekly or monthly basis.

Agent Support and Commission Accounting

We partner with your agents, serving as a resource on the submission of business and providing ongoing support. A robust commission calculation system ensures accurate and timely commission payments. Online services provide agents access to information on their block of business including commissions, case level and employee level reports.

Customer Service

One call customer support for brokers, employers, employees and agents, providing answers to questions concerning any part of the process. Our customer service staff have complete access to electronic history to facilitate prompt resolution of inquiries.

Expertise That Sets Us Apart

Our team has extensive expertise in managing a full spectrum of products.

  • Life Insurance – Universal Life, Individual Term and Group Term Life/AD&D, including voluntary
  • Disability Insurance – Individual, Group Short and Long Term, including voluntary
  • Supplemental Health Insurance – Critical Illness, Accident, Cancer, Group Voluntary Dental, GAP (Hospital Indemnity) and Long Term Care
  • Other Products – Customized products may be added